How Hospitals Use Mass Communications to Improve Operations and Patient Experience

How Hospitals Use Mass Communications to Improve Operations and Patient Experience

Mass notifications are often associated with emergency response, but a growing number of healthcare providers are finding that mass communications tools are essential for improving daily operations, patient experience, and safety – the basis for critical satisfaction scores and reimbursement levels. Consider, for example, some of the challenges hospitals told us they’ve struggled with: Nurse…

Planning for an Active Shooter in Your Healthcare Facility

Planning for an Active Shooter in Your Healthcare Facility

Violence in healthcare settings is underreported and growing, warns the Joint Commission. The accreditation body, which audits healthcare providers’ compliance with regulatory mandates, recently updated an alert it first issued in 2010 on preventing violence in healthcare settings. In that alert, the Joint Commission highlighted top failures by healthcare providers that contributed to violent incidents…