How can we help?
Get immediate, personal support instead of help tickets.
Ways you can reach us:
As a client, key support services are included with your Annual Support Agreement. We also offer custom support options to meet your needs 24/7.
Standard and customized support options include:
Application and User Training Program
A course that covers the basic and advanced features of message creation and delivery through the Layered Solutions user interface. Interactive instruction and labs allow students to learn and practice how to define users and messages for effective communication throughout their organization. Upon completion of this program, advanced users and system administrators will be fully prepared to instruct basic users on specific messaging functions.
Technical Training Program
A course dedicated to the details of hardware configuration and system set-up required for daily organizational use. Interactive instruction and labs provide students with an in-depth knowledge of Layered Solutions hardware and application configuration and set-up. Upon completion of this program, clients, partners and field service specialists will have the knowledge to deploy and support Layered Solutions clients onsite.