• Email, SMS and Pager Support

    Automate communications, reach stakeholders instantly and discreetly through tools they already use every day.

    PRODUCT OVERVIEW

     

    • Faster connections, fewer manual processes free up staff to tend to students, patients or customers, and higher priorities.
    • Budget-friendly integration with existing technology and simplified technology management from a centralized dashboard.

     

    PRODUCT FEATURES

     

    • Automate email responses to pre-set keywords in the subject line (e.g., tornado).
    • Pre-set triggers to page appropriate staff and deploy outgoing emails.
    • Page to cell phones using text and voice.
    • Support for traditional pagers, in-house paging transmitters, Vocera Badges.
    • TAP input & output, SNPP input & output, WCTP input & output, TNPP output.
    • Support for email output, and email input for scraping messages (email to paging gateway needed).

     

    PRODUCT BENEFITS

     

    • Faster dissemination of critical information enhances routine and emergency operations.
    • Reduce staff workload by eliminating manual processes so they can focus on higher priorities.
    • Integration with existing technology keeps costs low and enables you to upgrade, add or enhance capabilities over time.
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    REQUIREMENTS

    Email output is included in the server package. An interface to the email server is required. SMS and pager support integration to existing pagers and/or cell phones’ text messaging. A one-time license per pager is required.

     

    Software

     

    • Text Messaging / Paging Module (Monthly charges for SMS apply.)
    • Tier 1 License per end device 
    • Email to Paging Gateway (optional)

     

    Equipment

     

    • Server Platform - one of the following components:
      • Small Intel Server: Model-NUC Small Form Factor (LSI-H10200)
      • Dell Server: Dual Power, Hardware RAID (LSI-H10302) – optional redundant configuration
      • Virtual Server: Requires client to provide virtual environment and network/tech support
      • Customer Provided Server: Minimum server requirements – optional redundant configuration

     

    Network

     

    • Server
      • 1 static IP, subnet, gateway, DNS, per device
        • 3 static IPs, subnet, gateway, DNS, per device if using a redundant configuration
      • Standard power (110V or 220V) per server
      • Ethernet network connection required for each server
      • UPS recommended
      • It is the responsibility of the customer to appropriately configure their network equipment so that the server pair appears to be residing on the same network and subnet.
      • NOTE: Serial and parallel ports have been disabled on the LSI server

    Download Email, SMS, and Pager Support Sheet