For more than 140 years, sight- and hearing-impaired children from birth to age 21 have attended the Colorado School for The Death and The Blind (CSDB), a state-funded facility serving communities throughout Colorado. Some time ago, CSDB came to us with the concern that they needed a way to reach every single student and staff member instantly — particularly in times of crisis. [...]
Check the news any day of the week, and you’ll find a pundit (or several) and hordes of customers on social media praising or condemning an organization for how they responded to a crisis. And for good reason: How a company communicates when people, property, or even the customer experience is at risk has often made the difference between life and death, hero and foe, profit and loss.
Your healthcare facility may not suffer a natural disaster, malfunction or criminal activity anytime soon (fingers crossed), but everyday emergencies can still wreak havoc on your operations, patient experience, and reimbursements.
It was no different for a local hospital serving more than 50 counties in Indiana — we’ll call them “Apex Health” to respect their privacy. Nurse managers at[...]
Storms, bomb threats, accidents, criminal behavior… They’re topics we’d all prefer to avoid, but the reality is that crises afflict all kinds of organizations, every day of the week.
More often, routine hiccups (say, equipment malfunction, cancellations or scheduling mix-ups) also threaten to derail operations and customer satisfaction.
In any case, successful resolutions hinge on your[...]
Ever wonder what other schools or healthcare facilities are doing on emergency communications and mass notification trends? What’s working, what’s a headache, and how they’re investing their money? From time to time, the folks at Campus Safety survey campus security and emergency management professionals on their emergency response investments, obstacles, and strategies.
The latest [...]
Late last year, the Department of Health & Human Services issued its 2017–2022 Healthcare Preparedness and Response Capabilities — newly revised guidelines for healthcare emergency response, specifically, how providers should prepare, respond and recover from disasters and emergency scenarios.
Three goals drive this new guidance:
Ensure patients receive the care they need, when and[...]
If you happened to be around the University of Michigan a few weeks ago, you would’ve found yourself smack-dab in the middle of a zombie apocalypse. The zombies, part of an emergency response drill, represented a worst-case scenario: a natural disaster, major disease outbreak, or bioterrorism. Some 150 students, staff and community leaders took part in the simulation.
The storyline was that [...]
It’s not something anyone likes to talk about, but the reality is that strong organizations suffer a blow to their finances, operations, and reputation every day because they failed to prepare for safety/security threats — whether that’s crime, natural or man-made disasters, an employee or customer getting hurt on company property. News headlines are full of such incidents, and no [...]
Your organization’s ability to minimize loss during a crime or disaster hinges largely on the strength of your emergency communications. Those, in turn, hinge on how well those communications play with human behavior.
With that in mind, the National Institute of Standards and Technology (NIST) partnered with the U.S. Department of Homeland Security to publish a report on the matter, focusing [...]
In 1986, Jeanne Clery, a student at Lehigh University, was raped and killed in her campus dorm. Her attack spurred the Clery Act, a federal statute requiring all colleges and universities participating in federal financial aid programs to meet a series of requirements to keep students safe.
What’s at risk when you don’t meet requirements? Besides the safety of students entrusted to [...]