If you’re anything like your typical consumer, you rarely go many minutes without checking a web-enabled device to manage your life — whether for work, play, or family life. Do you ever think about how to leverage your audience’s screen addiction (and the technologies that make that possible) to enhance your mass and emergency communications?
As it happens, IoT does just that, [...]
You might have noticed a spike in emergency preparedness activities and investment by colleges and universities in the last year or two. It’s not surprising: History has taught us that skimping on emergency preparedness comes at a tremendous cost to an organization’s operations, finances and reputation, not to mention lives — real people, impacted forever when tragedy strikes.
Below we [...]
Just a few days ago, Campus Safety released the results of its 2017 Emergency Notification Survey. Respondents included more than 1,000 security professionals from the healthcare and education realms, sharing challenges and successes they’ve experienced with mass notifications.
Just over half of respondents (51%) are planning or considering the purchase of notification solutions in the [...]
Know what’s worse than having a large-scale emergency in your hands? It’s botching your emergency communications. Remember the Gatlinburg wildfires last fall? WATE 6, the local ABC station, reported on the massive communications failure that followed, when orders to evacuate failed to reach recipients’ mobile devices.
Brenda Reimer, a Gatlinburg resident, recalls two firemen knocking [...]
Violence in healthcare settings is underreported and growing, warns the Joint Commission. The accreditation body, which audits healthcare providers’ compliance with regulatory mandates, recently updated an alert it first issued in 2010 on preventing violence in healthcare settings.
In that alert, the Joint Commission highlighted top failures by healthcare providers that contributed to [...]
For more than 140 years, sight- and hearing-impaired children from birth to age 21 have attended the Colorado School for The Death and The Blind (CSDB), a state-funded facility serving communities throughout Colorado. Some time ago, CSDB came to us with the concern that they needed a way to reach every single student and staff member instantly — particularly in times of crisis. [...]
Check the news any day of the week, and you’ll find a pundit (or several) and hordes of customers on social media praising or condemning an organization for how they responded to a crisis. And for good reason: How a company communicates when people, property, or even the customer experience is at risk has often made the difference between life and death, hero and foe, profit and loss.
Your healthcare facility may not suffer a natural disaster, malfunction or criminal activity anytime soon (fingers crossed), but everyday emergencies can still wreak havoc on your operations, patient experience, and reimbursements.
It was no different for a local hospital serving more than 50 counties in Indiana — we’ll call them “Apex Health” to respect their privacy. Nurse managers at[...]
Storms, bomb threats, accidents, criminal behavior… They’re topics we’d all prefer to avoid, but the reality is that crises afflict all kinds of organizations, every day of the week.
More often, routine hiccups (say, equipment malfunction, cancellations or scheduling mix-ups) also threaten to derail operations and customer satisfaction.
In any case, successful resolutions hinge on your[...]
Ever wonder what other schools or healthcare facilities are doing on emergency communications and mass notification trends? What’s working, what’s a headache, and how they’re investing their money? From time to time, the folks at Campus Safety survey campus security and emergency management professionals on their emergency response investments, obstacles, and strategies.
The latest [...]