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  • InfoComm 2019: Upgrading Customer Experiences

  • The largest pro audiovisual tradeshow in North America, InfoComm 2019 just wrapped up in Orlando, hitting an all-time record with 44,129 registered attendees this year.

    Run by AV trade organization AVIXA (Audio Visual and Integrated Experience Association), InfoComm features nearly 1000 exhibitors, thousands of products, and plenty of education on the latest AV technology trends.

    Focus on customer engagement, business growth

    This year’s conference focused heavily on customer behavior and experiences, looking to balance familiar and cutting-edge technologies to drive engagement and revenue. (On that note, we’ve written about integrating disparate technologies you already own to enhance customer engagement here.)

    New this year was the TIDE Conference, short for Technology, Innovation, Design, Experience: a conference within the tradeshow exploring AV applications for business growth.

    No doubt, learning opportunities abound at InfoComm. Yet for many attendees, products on the tradeshow floor are the stars of the show. InfoComm is THE place to see what’s new in AV technology and what’s next in the industry.

    5 products that raised our eyebrows

    Among the products that made us perk up and pay attention, we’ve selected five to share below.

    >> LookThru Transparent OLED Display by Leyard and Planar

    This 55-inch display looks like a frameless glass wall displaying digital content. To make that possible, the display uses transparent organic light-emitting diode (OLED) technology, resulting in a see-through installation “without the need for backlighting or enclosures,” per the company’s press release.

    >> Panasonic PTZ cameras

    Panasonic’s auto-tracking PTZ cameras with NDI follow a subject around on stage, versus requiring a human to move them. They’re ideal for higher ed and corporate environments, enabling better video/broadcast control while requiring fewer hands or humans.

    >> Optoma CinemaX P1 Smart 4K UHD Laser Short Throw Projector

    Launching this summer, this all-in-one laser projector gives you a giant screen of 4K UHD resolution with a built-in soundbar and integrations including Amazon Alexa, Google Assistant, IFTTT and more. Optoma earned two “Best of Show” awards at InfoComm 2019: one for the CinemaX P1 and another for its ProScene ZK1050 4K DLP Laser Projector.

    >> AtlasIED Strategically Hidden Loudspeaker

    The idea is simple: Loudspeakers that blend so well into the environment, you can’t see them. With a three-inch diameter lens and micro trim ring, AtlasIED’s Strategic Hidden Speaker (SHS) series are barely visible in the ceiling. Speakers can be even painted or custom-printed to match ceiling colors, textures and patterns.

    >> Bose DesignMax Loudspeakers

    Bose Professional introduced more than 50 products to the U.S. market at InfoComm. Among them, the Bose DesignMax Loudspeakers come in a variety of shapes and formats, including ceiling-mounted, surface-mounted, and outdoor-rated options. The idea is to offer “flexibility and style to deliver audio and aesthetics for commercial spaces,” as AV Network puts it.

    Short on ideas for how to use AV to improve business operations and revenue?

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