When addressing a user community that is accustomed to the lengthy deployment cycles typical in a very large organization, it can be even more impactful to react swiftly with a meaningful solution. As a member of one of the largest Catholic not-for-profit healthcare groups in the country, this large healthcare system serves more than 50 counties in Indiana and is also one of the state’s largest employers.

KEY CHALLENGES

  • To reduce the excessive amount of time—up to 4 hours daily—nurse managers spend making calls to fill open shifts.
  • To limit use of the overhead paging system for emergencies only and to find an alternative for communicating non-emergency announcements, pages, and messages critical to daily operations.
  • To reduce noise levels, increase patient satisfaction, HCAHPS scores and reimbursement levels.

SOLUTIONS

  • Implementation of automated staff-by-phone system for nurses.
  • Small LED Signage & Visual PA offers a silent, visual way to communicate routine, non-emergency messages.
  • Fire panel integration
  • TAP interface with Nurse Call System and Simplex hard-wired buttons in the NICU
  • Patient satisfaction kiosk integration
  • POE Audio Visual Displays with high-intensity flashers, a speaker, sound meter and screen to scroll automated ‘Please be quiet’ messages.
  • PC Alert pop-ups for a silent form of mass communication to virtually 20,000 workstations across facilities.

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