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Your organization’s ability to minimize loss during a crime or disaster hinges largely on the strength of your emergency communications. Those, in turn, hinge on how well those communications play with human behavior. With that in mind, the National Institute…

In 1986, Jeanne Clery, a student at Lehigh University, was raped and killed in her campus dorm. Her attack spurred the Clery Act, a federal statute requiring all colleges and universities participating in federal financial aid programs to meet a…

When disasters happen — whether natural or man-made — communities look to healthcare facilities to for emergency response to mobilize resources, care for the ill and injured, and coordinate relief and recovery efforts, says the American Hospital Association (AHA). In…

Ten years ago, a student at Virginia Tech opened fire on classmates, killing 32 and injuring 17 — all in just 11 minutes. The shootings, which law enforcement called the worst mass-shooting in U.S. history, forever changed emergency management and…

When crises strike, rushing to compose emails, make calls, and update social media accounts while muttering a prayer under your breath doesn’t cut it when you have minutes (or seconds!) to broadcast critical or life-saving information. Beyond the potential human…

We know about impossible. You do, too. Pleasing everyone. Changing someone’s mind about politics or religion. Folding a fitted sheet. So when a large healthcare client asked us to help them find more hours in the day, a quieter but…